Skip to main content

How to Cancel the Bonus?

General guide on cancelling Bonus

Updated over 2 weeks ago

How to Cancel Your Bonus at Desi

At Desi, we understand that sometimes you might want to cancel a bonus. Here’s a quick guide on how to do it yourself:

After canceling a bonus, any remaining deposited funds linked to the bonus are transferred back to your main account balance, enabling unrestricted usage. Your account balance will be updated accordingly, and you will receive a confirmation notice to ensure transparency in the process.

Steps to Cancel Your Bonus

1. Visit the Promo Section: Use this link to navigate to the promo section of our website.

2. Select the Bonus: Find and click on the bonus you wish to cancel.

Please note that you may be asked to confirm your intent to cancel the bonus before the process proceeds.

3. Cancel Participation: Click on the "Cancel Participation" button to complete the process.

Users may experience a short processing time before the bonus is fully removed.

Need Assistance?

If you encounter any difficulties canceling the bonus, please don't hesitate to contact us. We’re here to help and can cancel the bonus manually for you if needed.

Once the cancellation is processed manually, the system ensures that any linked funds are transferred to your main account. Additionally, support will provide you with a visible confirmation notice.

Thank you for choosing Desi.

Frequently Asked Questions (FAQ)

Can the bonus be removed from my account?

Yes, bonuses can be removed upon request. Reach out to customer support or visit the account's bonus management section to proceed.

Will the process include transferring funds to my main balance?

Yes, upon cancellation, remaining funds tied to the bonus are transferred to your main balance. You may use these funds freely afterward.

Are specific types of bonuses, like VIP bonuses, also eligible for cancellation?

Yes, specific bonuses such as VIP Daily Free Spins can also be canceled following the same process. A confirmation will be provided once the operation is successful.

Note:

Please be informed that once bonus wagering has started, you will not be able to cancel the bonus until it has either expired or you have completed the wagering requirements.

Did this answer your question?