It can be frustrating not knowing the reasons behind why you are not able to make withdrawals. While we do sincerely apologize for the inconveniences caused, please note that the restrictions put in place are to protect both the user and gaming company.
Hence, you may face issues in requesting withdrawals for the following reasons:
You have not yet verified your account. You can refer to the following article titled "How does account verification work for Desi?"
You have not met the wagering requirements for an active bonus. You can check for the active bonus wagering requirements in your account's Personal Promo page. On that page, you will also be able to check the progress on your bonus. You can even request our support team for assistance on checking the wagering progress as well!
You are attempting to withdraw your deposit. Please note for every deposit you make, you need to wager 70% of that amount on bet(s) before you can make a withdrawal request. This is an Anti-Money Laundering (AML) measure as required by the law.
There have been some irregular activities on your account and further verification is required as per our verification department's request. These cases are usually closed within 7 - 14 business days (though in some cases it may take shorter/longer amount of time); provided that all documents provided meet the specifications provided by the verification department.
NOTES:
If you have any other issues regarding your withdrawal restrictions that were not addressed in the article above, then please do not hesitate to contact our support team. We will gladly assist you further!