The phone number correction procedure will vary based on the error made in specifying the phone number during account registration. Therefore we will outline each scenario for the phone number correction process.
Case 1: Partial/Complete correction of Phone Number (no financial history)
If there is no financial history in your Desi account (i.e. no successful deposits and/or withdrawals), then you can simply send a request directly to our support team via messenger chats or email and they will assist you accordingly.
Case 2: Partial/Complete correction of Phone Number (financial history)
If there is financial history in your Desi account (i.e. successful deposits and/or withdrawals), then you will have to verify your account first. After your account is verified, please follow the steps below:
You will need to provide a photo of your Aadhar card (front and back side) taken on a white piece of paper on which you have to write with your hands "For Desi" and the current date of request in our messenger chat or via email at [email protected]
Together with that, please specify:
1. Your Desi Account Number
2. New phone number
3. A clear reason for correction of phone number
All data must be clearly visible and should not be blurred or overexposed. Your personal data will be changed once you provide all the aforementioned details.
We hope that the scenarios above clarify any potential queries you may have regarding the phone number correction procedure. If however, you require further explanation then please do not hesitate to contact our support team, they will gladly assist you accordingly!