If you have faced issues with our products or service which may have caused an issue, then please do accept our sincerest apologies. If possible, please try to contact our support team directly so that we can resolve the issues you are facing.
If you still wish to proceed with deleting your account, then please provide the following details:
Please provide your Desi Account ID (if you are unsure where to find this ID, then please visit the following article titled "How to Find your Desi Account ID").
Also please make sure that the account has no financial history. This means that there have been no completed deposit and/or withdrawal transactions in the account.
KEY NOTES:
If there are any transactions in the account, then your request to delete the account will not be accepted.
If you still wish to deactivate your account, then please proceed to the article titled "How to Block Your Desi Account". With this option, you can also unblock the account in the future should you choose to do so.
A common query regarding deleting and blocking accounts that we have been asked is "Can I make another account with the same phone number and email address?"
Account Deleted - Yes, you can make another account with the same email address and phone number
Account Blocked - No, you cannot make another account with the same email address and/or phone number