To provide the best service, we occasionally need additional information and supporting documents. If you’ve experienced a failed deposit or if you've made a deposit but the funds haven't appeared in your betting account, we may require documents such as a bank statement or payment proof.
For instance, submitting a bank statement can help confirm transactions made to your gaming account and resolve discrepancies between user records and Parimatch's system records.
When submitting a bank statement to Parimatch, ensure it meets the following criteria:
Submitting bank statements in their original PDF format is mandatory to maintain document integrity and meet security compliance requirements. Screenshots, photos, or scanned copies are strictly not allowed as they may lack the necessary details or be tampered with.
Format: The statement must be an original, unedited PDF downloaded directly from your bank’s official platform.
Details to Include:
Your full name and address.
Bank logo and partially visible account number.
Relevant transaction history for the specified time frame.- Mini statements or images of bank passbooks are unacceptable for processing. - Password-protected PDFs must have their passwords shared for review and processing.
These documents help us verify important details, including the date, time, amount, and transaction ID, so we can cross-check the information in our system and assist you more effectively.
Additionally, the cross-checking process may involve verifying relevant transaction dates, amounts, and account details to ensure accuracy and facilitate resolution.
To submit a bank statement to Parimatch, follow these steps:
Here’s a detailed process for downloading your bank statement directly from your digital banking platform: 1. Log in to your bank’s online system. 2. Navigate to the ‘Statements’ or ‘Accounts’ section. 3. Choose an account and select the relevant timeframe for the transactions. 4. Download the statement in PDF format without any edits.
Log in to your bank's official website or app and download the latest statement in PDF format.
Verify that the statement includes all necessary details specified above.
Submit the document to Parimatch through their official email ([email protected]) or via the secure upload system as instructed.4. Confirm your file upload has successfully been submitted and acknowledged by the support team.
Similarly, if there’s an issue with your withdrawal, we may request a bank statement to verify the details from both your side and ours. We hope you understand the importance of these documents to ensure smooth and accurate transactions.
In addition to resolving withdrawal issues, a bank statement might also be requested for account verification or to unblock accounts due to anti-fraud compliance measures.